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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Call Center Operation: Design, Operation, and Maintenance

Call Center Operation: Design, Operation, and Maintenance

Paperback

Business GeneralApplications

ISBN10: 155558277X
ISBN13: 9781555582777
Publisher: Digital Press
Published: Apr 14 2003
Pages: 320
Weight: 1.19
Height: 0.64 Width: 7.02 Depth: 9.31
Language: English
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.

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Business General