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612-822-4611
Customers Lead: How Internal Customer Orientation Secures Reliability

Customers Lead: How Internal Customer Orientation Secures Reliability

Paperback

Business General

ISBN10: 3567003283
ISBN13: 9783567003288
Publisher: Tredition Gmbh
Published: Sep 4 2026
Pages: 204
Weight: 0.55
Height: 0.47 Width: 5.83 Depth: 8.27
Language: English
The book is divided into three parts that build on one another but can be read independently. Part 1 examines the conditions under which employees commit themselves voluntarily and the role their personal goals play in that. Part 2 surveys the established leadership theories and styles and works out their reach and their limits. Part 3 presents internal customer orientation as the solution, including the tools for introducing it and the metrics for measuring its success. Because the reliability of internal processes can be measured, weaknesses in individual parts of the company can be detected early. Numerous management tools and 21 case studies from business practice make the concept applicable, and verifiable, in day-to-day operations.

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Business General