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Customer vs Client: The Impact of Empathy in Business: A reflection tool for sales and customer relationship For agents, owners, and management naviga
Paperback
Publisher: Independently Published
Published: Jun 24 2025
Pages: 78
Weight: 0.19
Height: 0.16 Width: 5.00 Depth: 8.00
Language: English
Is your business treating people like customers - or like clients?
Customer vs Client: The Impact of Empathy in Business invites you to explore the real difference empathy can make in everyday business interactions - and how it can lead to deeper trust, stronger loyalty, and increased sales.
Told through sharp, engaging short stories with accompanying illustrations, this book contrasts the customer mindset with a client-centred approach across different industries - from retail and hospitality to design, consulting, tech, and more.
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