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Customer Service Excellence: Delighting your customers and your manager
Paperback
Series: Learning Short-Take
ISBN13: 9781921547270
Publisher: Tpc - The Performance Co Pty L
Published: Sep 1 2022
Pages: 102
Weight: 0.28
Height: 0.26 Width: 5.50 Depth: 8.50
Language: English
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.
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