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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

Paperback

Business GeneralManagement

ISBN10: 0814433359
ISBN13: 9780814433355
Publisher: Amacom
Published: May 3 2005
Pages: 304
Weight: 1.64
Height: 0.67 Width: 8.50 Depth: 11.00
Language: English
From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of sharing the load * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

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Business General