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3038 Hennepin Ave Minneapolis, MN
612-822-4611
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty

Paperback

Business General

ISBN10: 0133056252
ISBN13: 9780133056259
Publisher: Pearson
Published: Apr 15 2013
Pages: 240
Weight: 0.85
Height: 0.60 Width: 8.00 Depth: 9.90
Language: English
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Business General