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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your Mrp/Erp Systems
Hardcover
ISBN13: 9781420083811
Publisher: Productivity Press
Published: Jan 1 2009
Pages: 116
Weight: 0.66
Height: 0.50 Width: 6.20 Depth: 9.30
Language: English
This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. The author elaborates on the classic 5 Whys technique as it applies to customer satisfaction planning (CSP), explains manufacturing system evolution, looks at how to establish and personalize the customer relationship as well as rate and forecast clients, and presents examples of CSP in action.
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