Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Customer Royalty: The greatest thing since sliced bread

Customer Royalty: The greatest thing since sliced bread

Thompson Ph. D., Stephen Manoj

Paperback

Business General

ISBN10: 1460934059
ISBN13: 9781460934050
Publisher: Createspace
Published: Jan 29 2015
Pages: 132
Weight: 0.33
Height: 0.31 Width: 5.00 Depth: 7.99
Language: English
Customer Royalty a comprehensive outside-in business experience on Panera Bread Company's proactive customer service culture. Though this book provides an outside vantage point, aimed at learning how to create customer excellence, the book will have the feel of an insider communicating about the company's success. Despite excessive enthusiasm, Stephen Thompson does offer insight into how a company can succeed by remaining focused on core values and commonsense approach towards customer experience. While there are no revolutionary conclusions, the author convinces that with a balanced combination of product innovation, customer oriented technology, employee focused leadership and corporate citizenship duties, a proactive customer centric environment can be formed. This book is not all about business success it's more on star sustainability. Keywords: Customer Service, Employee retention, Business Case, Loyalty marketing, Consumer behavior, Panera Bread

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