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612-822-4611
Customer Centricity: Why It Is Critical to Your Business and How to Measure It

Customer Centricity: Why It Is Critical to Your Business and How to Measure It

Paperback

Business General

ISBN10: 1540334260
ISBN13: 9781540334268
Publisher: Createspace
Published: Nov 10 2016
Pages: 352
Weight: 1.04
Height: 0.73 Width: 5.98 Depth: 9.02
Language: English
Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.

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Business General