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Conflict Without Casualties, Third Edition: A Playbook for Drama-Proof Leadership
Paperback
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Publisher: Berrett-Koehler Publishers
Pages: 240
Weight: 0.81
Language: English
- why compassion, not niceness, is the key to accountability;
- three critical rules for transforming conflict;
- how to master the ORPO formula--open, resourceful, persistent, open--for turning tense situations into breakthroughs; and
- new strategies for building drama resilience, thriving cultures, and trust in today's workplace.
Whether you're addressing underperformance, managing difficult personalities, or navigating team dysfunction, this battle-tested framework gives you the confidence to stop avoiding conflict and start using it as fuel for innovation and trust. With expanded tools and timely new material for AI, virtual work, and increasingly polarized workplaces, this third edition equips you to lead through conflict without casualties and come out stronger on the other side.
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