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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Concierge: Key to Hospitality

The Concierge: Key to Hospitality

Paperback

Business GeneralManagement

ISBN10: 0471528935
ISBN13: 9780471528937
Publisher: John Wiley & Sons
Published: Jun 17 1992
Pages: 256
Weight: 1.02
Height: 0.60 Width: 7.44 Depth: 9.20
Language: English
Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.

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Business General