Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

Dawson, Keith

Paperback

Business GeneralManagement

ISBN10: 1578200504
ISBN13: 9781578200504
Publisher: Focal Pr
Published: Jan 6 1999
Pages: 208
Weight: 0.70
Height: 0.60 Width: 6.13 Depth: 8.97
Language: English
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy.;

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