Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Business Process Outsourcing

Business Process Outsourcing

Sundar, Gayathri

Paperback

Business General

ISBN10: 3639075382
ISBN13: 9783639075380
Publisher: Blues Kids Of Amer
Published: Nov 6 2008
Pages: 152
Weight: 0.47
Height: 0.33 Width: 6.00 Depth: 9.00
Language: English
The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of partnership in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.

Also in

Business General

View All