Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

Brown, Mark Graham

Hardcover

AccountingBusiness General

ISBN10: 1563273462
ISBN13: 9781563273469
Publisher: Productivity Pr Inc
Published: Jan 12 2007
Pages: 252
Weight: 0.97
Height: 0.70 Width: 6.32 Depth: 9.22
Language: English
Most companies use some form scorecard to measure performance; yet, research suggests that the typical scorecard is based on unsophisticated measurements, resulting in misleading data. This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure.

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