Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them

Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them

Jankowski, Mark A.
Dale, James M.
Shapiro, Ronald M.

Paperback

Business GeneralManagementCriminology

ISBN10: 140005012X
ISBN13: 9781400050123
Publisher: Crown Currency
Published: Apr 24 2007
Pages: 288
Weight: 0.47
Height: 0.64 Width: 5.78 Depth: 7.60
Language: English
The impossible people who make life's journey so difficult are everywhere--at the office, in restaurants, on airplanes, living next door, members of your own family. They're . . .

- your nothing is ever good enough boss

- the no price is ever low enough client

- the next-door neighbor who redefines the meaning of paranoia

- the maître d' who looks through you as if you don't exist

- the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you

Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more--N.I.C.E. Their system shows you how to neutralize your emotions so you don't just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you're facing--the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you'll learn how to shape the outcome by controlling the encounter and, finally, how to get unstuck by exploring your options.

Using colorful stories from all walks of life-- He called me the scum of the earth and it went downhill from there, First, lock all your vendors in a small room, and The boss from hell--the authors bring their lessons to life, from business life to family life.

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