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The Blind Leading the Disengaged: From Ignoring Employee's Experiences to Intentionally Designing Them
Paperback
Publisher: Independently Published
Published: May 7 2024
Pages: 764
Weight: 2.21
Height: 1.52 Width: 6.00 Depth: 9.00
Language: English
This sequel to The Corporate Kindergarten is a theoretical exploration and a practical guide to designing employee experiences. It navigates the treacherous journey of the employee life cycle, offering real-world solutions to common challenges.
What is Employee Experience Design?
Employee Experience (EX) Design is a transformative approach to people management. It's a philosophy of reverse engineering that starts with the question, How do we want employees to feel? This intentional approach recognises that traditional processes and policies are ineffective, leading to high turnover, decreased productivity, and demotivation.
EX takes a holistic approach, directing attention to the seven key areas of the employee life cycle. From recruitment and onboarding to career development, performance management, and offboarding, every stage is meticulously designed to create positive and enriching experiences. Inspired by the hospitality industry's commitment to guest experience, organisations can strategically shape their processes, policies, and conduct to prioritise and foster the desired employee experience.
This is the most impactful business, HR, and leadership book I've encountered in the past 15 years. I strongly recommend that organisations make it a mandatory reading for their leaders. - TIM BARBER, Global CEO (FMCG).
This book is a bold call to arms, wrapped in Szilvia's candid and engaging prose. It's clear, she writes with a love for her subject despite her declared breakup with the corporate entity that shaped her. Her words are crafted not just with expertise but with the passion of someone who has lived on the front lines of corporate dysfunction and emerged with a vision for something better. - STEVE WORTHY, Founder/CEO Worthy Retail.
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