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612-822-4611
The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Paperback

Business GeneralManagement

ISBN10: 0070779740
ISBN13: 9780070779747
Publisher: McGraw-Hill Companies
Published: Sep 22 1998
Pages: 224
Weight: 0.88
Height: 0.59 Width: 7.34 Depth: 9.24
Language: English
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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Business General