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Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Paperback
ISBN13: 9780814474549
Publisher: Amacom
Published: Apr 11 2023
Pages: 256
Weight: 0.75
Height: 0.60 Width: 6.00 Depth: 9.00
Language: English
Offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service.
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\
Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.
Containing 101 effective tips in all, unique When this happens, try this sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
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