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Analysis of Service Quality Using Servqual Model

Analysis of Service Quality Using Servqual Model

Paperback

Business General

ISBN10: 365940523X
ISBN13: 9783659405235
Publisher: Lap Lambert Academic Pub
Published: May 31 2013
Pages: 88
Weight: 0.31
Height: 0.21 Width: 6.00 Depth: 9.00
Language: English
This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

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Business General