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Authentic Customer Centricity
Hardcover
ISBN13: 9781623969134
Publisher: Information Age Publishing
Published: Jun 30 2015
Pages: 118
Weight: 0.76
Height: 0.31 Width: 6.14 Depth: 9.21
Language: English
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity.
In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way.
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