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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

Paperback

Business GeneralManagement

Currently unavailable to order

ISBN10: 152300388X
ISBN13: 9781523003884
Publisher: Berrett Koehler Publ Inc
Published: Apr 25 2023
Pages: 160
Weight: 0.50
Height: 0.50 Width: 5.90 Depth: 8.80
Language: English
Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

  1. Recognize the unsaid
  2. Seek to understand
  3. Decode
  4. Act
  5. Close the loop

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Business General