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الطريق إلى شهادة الأيزو 20000
Paperback
Publisher: Khaled Abdelfattah Youssef
Published: Aug 21 2024
Pages: 236
Weight: 0.71
Height: 0.50 Width: 6.00 Depth: 9.00
Language: Arabic
يقدم الكتاب تعريف بمعيار الأيزو 20000 ومشروع الطريق إلى الشهادة ومتطلبات المعيار 2018-1 ثم مرحلة التخطيط لإدارة المخاطر وخطة إدارة أهداف الخدمة.
يقدم الكتاب مراحل الطريق بدءا من إدارة و دعم نظام إدارة الخدمة مرورا بمرحلة تقييم الأداء ثم المرحلة الأخيرة التصحيح والتحسين المستمر.
يقدم الكتاب تطبيقا عمليا لأفضل الممارسات فى مجال إدارة خدمات تكنولوجيا المعلومات من خلال منهجية أيتل 4 ITIL
تقرأ فى هذا الكتاب إجراءات أمن المعلومات و إدارة مستوى و توفر الخدمة.
يعتمد الكتاب على أشكال توضيحية تساهم فى تحقيق الهدف من تقديم أسرع الطرق العملية لبلوغ الهدف.
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