• Open Daily: 10am - 10pm
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    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

Paperback

Business General

ISBN10: 0999330403
ISBN13: 9780999330401
Publisher: Woodbridge Pr Pub Co
Published: Jan 4 2018
Pages: 114
Weight: 0.31
Height: 0.24 Width: 5.51 Depth: 8.50
Language: English
Customers Aren't Always Right... You Need to Make Them Right! Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, ...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare. Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.

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Business General