Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
2011 tax filing: processing gains, but taxpayer assistance could be enhanced by more self-service tools: report to congressional requesters.

2011 tax filing: processing gains, but taxpayer assistance could be enhanced by more self-service tools: report to congressional requesters.

Office, U. S. Government Accountability

Paperback

General Reference

ISBN10: 1974437264
ISBN13: 9781974437269
Publisher: Createspace Independent Publishing Platform
Published: Aug 10 2017
Pages: 62
Weight: 0.37
Height: 0.13 Width: 8.50 Depth: 11.02
Language: English
The tax filing season is an enormousundertaking in which the InternalRevenue Service (IRS) processesmillions of tax returns, issues billions ofdollars in refunds to taxpayers, corrects taxpayers errors, andprovides service to millions oftaxpayers through telephones, website, and face-to-face assistance. Amongother things, GAO was asked toassess (1) IRSs performanceprocessing returns and issuingrefunds, and providing telephoneassistance, and (2) IRSs plans toexpand self-service options on itswebsite. To conduct the analyses, GAO obtained and compared datafrom 2007 through 2011, reviewed IRSdocuments, interviewed IRS officials, observed IRS operations, andinterviewed tax-industry experts, including from tax preparation f

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