Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
10 Steps to Successful Customer Service

10 Steps to Successful Customer Service

Kamin, Maxine

Paperback

Series: 10 Steps

Business General

Currently unavailable to order

ISBN10: 1562865900
ISBN13: 9781562865900
Publisher: Assn For Talent Developmen
Published: Feb 1 2010
Pages: 192
Weight: 0.70
Height: 0.60 Width: 6.00 Depth: 8.90
Language: English
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service!

  • Step 1: Identify Service Motivation and Mission
  • Step 2: Define Great Service for Your Organization
  • Step 3: Form Great Relationships
  • Step 4: Build Trusting Relationships that Last
  • Step 5: Use the Law of Attraction--Be Positive
  • Step 6: Aggressively Solve Problems--the Bigger the Better
  • Step 7: Recover from Mistakes Gracefully
  • Step 8: Give Customers and Yourself a Break
  • Step 9: Keep It Cool When Things Get Hot
  • Step 10: Be Your Own Best Customer

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