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10 Essentials for High Performance Quality in the 21st Century
Hardcover
Business GeneralManagementTechnology & Engineering
ISBN13: 9781439876008
Publisher: Productivity Pr Inc
Published: Dec 20 2011
Pages: 360
Weight: 1.41
Height: 0.90 Width: 6.10 Depth: 9.30
Language: English
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup
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