Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Understanding Reference Transactions: Transforming an Art Into a Science

Understanding Reference Transactions: Transforming an Art Into a Science

Saxton, Matthew L.
Richardson, John V.

Hardcover

Series: Library and Information Science, Book 2

General Reference

ISBN10: 0125877803
ISBN13: 9780125877800
Publisher: Emerald Pub Ltd
Published: May 8 2002
Pages: 232
Weight: 1.08
Height: 0.70 Width: 6.32 Depth: 9.22
Language: English
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

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