Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Total Quality Management for Home Care: .

Total Quality Management for Home Care: .

Davis, Elaine

Paperback

Health GeneralMedical Reference

ISBN10: 0834203324
ISBN13: 9780834203327
Publisher: Jones & Bartlett Publishers
Published: Mar 10 1994
Pages: 353
Weight: 1.08
Height: 0.76 Width: 6.00 Depth: 9.00
Language: English
The first quality management handbook developed specifically for the h ome health care industry, this book provides a comprehensive program w ith step-by-step guidelines, ready-to-use models, charts, sample forms, questionnaires, surveys, letters, and reports everything needed to d esign, implement, and maintain an effective program. It includes vital information regarding OSHA and Joint Commission requirements and inte rnational standards, as well as auditing and statistical data collecti on and evaluation techniques. This book provides the framework for tra nsforming a home care company into a customer driven organization. Too ls and techniques are provided to establish unparalleled service excel lence throughout the delivery of care and subsequent business transact ions.

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