Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Patient's Expectation, Perception, and Satisfaction on Dental Treatment

Patient's Expectation, Perception, and Satisfaction on Dental Treatment

Ramuvel, Gaushini
Bhardwaj, Vinay Kumar
Thakur, Arun Singh

Paperback

Medical Reference

ISBN10: 6207995457
ISBN13: 9786207995455
Publisher: LAP Lambert Academic Publishing
Published: Jul 22 2025
Pages: 88
Weight: 0.28
Height: 0.21 Width: 6.00 Depth: 9.00
Language: English
Patients visit dental clinics with expectations shaped by beliefs, culture, and online information. This study assessed expectations, perceptions, and satisfaction among 330 patients at a tertiary dental hospital in Shimla from August to October 2023. A validated questionnaire was used, with Likert-scale items adapted from Babakus and Mangold (expectation, perception) and Hawthorne et al. (satisfaction). Results showed high overall expectations and perceptions, especially for dentists' knowledge and staff neatness. Lower expectations were noted for pain-free treatment, and billing received less favorable perception. Patients were more satisfied when they felt respected, but less so when it came to the time spent, explanations, and treatment options. Female patients reported higher scores across domains, though age and gender differences were not statistically significant. The findings indicate good overall satisfaction but highlight the need for improved communication and transparency to enhance the patient experience further.

Also from

Ramuvel, Gaushini

View All

Also in

Medical Reference

View All