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Medical Office Management: Developing and Managing Systems with High Quality Customer Service
Paperback
ManagementMedical ReferenceGeneral Psychology
ISBN13: 9783319138862
Publisher: Springer Nature
Published: Mar 14 2016
Pages: 163
Weight: 0.57
Height: 0.38 Width: 6.14 Depth: 9.21
Language: English
Chapter 1 Introduction.- Chapter 2 The World Today-Understanding how the client Arrived to the Current Profile.- Chapter 3 The Doctor's Office Clients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.-Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents.- Chapter 6 The Preparation of the Clinic's Staff.- Chapter 7 Basic Areas of Customer Service in Medical Clinics.- Chapter 8 The Process of Communicating with the Client.- Chapter 9 Managing the Client's Time Perception.- Chapter 10 Pearls of Wisdom in Customer Service-Real-Life Stories.
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