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Measuring Quality: Performance Measurement in Libraries. 2nd Revised Edition
Hardcover
Series: IFLA Publications, Book 127
ISBN13: 9783598220333
Publisher: De Gruyter Saur
Published: Aug 14 2007
Pages: 269
Weight: 1.08
Height: 0.83 Width: 6.49 Depth: 9.00
Language: English
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.
After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator.
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