Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Managing Reference Today: New Models and Best Practices

Managing Reference Today: New Models and Best Practices

Cassell, Kay Ann

Hardcover

General Reference

ISBN10: 153810167X
ISBN13: 9781538101674
Publisher: Rowman & Littlefield Publishers
Published: Jan 31 2017
Pages: 172
Weight: 0.90
Height: 0.70 Width: 6.10 Depth: 9.20
Language: English

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc.

Collections have changed too- from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives.

Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.

Managing Reference Today: New Models and Practices

- highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections.

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