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Library User Metaphors and Services: How Librarians Look at Their Users
Hardcover
Series: Current Topics in Library and Information Practice
ISBN13: 9783110419658
Publisher: De Gruyter Saur
Published: Sep 11 2015
Pages: 182
Weight: 1.02
Height: 0.56 Width: 6.14 Depth: 9.21
Language: English
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received.
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