Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services

Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services

Weaver-Meyers, Pat L.
Stolt, Wilbur A.
Fong, Yem S.

Hardcover

General ReferenceGeneral Computers

ISBN10: 078900013X
ISBN13: 9780789000132
Publisher: Routledge
Published: Feb 6 1997
Pages: 274
Weight: 1.05
Height: 0.63 Width: 5.83 Depth: 8.27
Language: English
This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest-growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.

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