Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
HEALING Conversations: Essential Communications for Healthcare Professionals

HEALING Conversations: Essential Communications for Healthcare Professionals

Fitzgerald Phd, Ann

Paperback

Medical Reference

ISBN10: 1494942313
ISBN13: 9781494942311
Publisher: Createspace
Published: Apr 22 2014
Pages: 118
Weight: 0.37
Height: 0.25 Width: 5.98 Depth: 9.02
Language: English
A former nurse and healthcare executive, Ann Fitzgerald, PhD is a passionate advocate for caregivers, and for patients and their families. She brings keen insight into both perspectives as she sheds light on the healing process especially as impacted by conversations between caregiver and patient. Her poignant anecdotes reveal the great opportunity healthcare professionals have to make a difference. She builds the case that there is the potential for great harm if communications are allowed to break down between the medical community and the patients and families they serve. She advocates for richer conversations and contends that both the healthcare experience and the healing process will improve as a result. Fitzgerald offers her CLEAR communications model for engaging in healing conversations. She then suggests eight conversational topics important to patients and families. She outlines five key ways that caregivers can improve their interactions, and advises caregivers on five critical practices they need to help their patients use in order to contribute and be heard. HEALING Conversations is an excellent resource for all healthcare professionals and students as they interact directly with patients and their families.

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