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Freundlich, Aber Bestimmt - Die Richtigen Worte Finden in Gesundheitsberufen
Paperback
Series: Top Im Gesundheitsjob
Business GeneralMedical Reference
ISBN13: 9783662650448
Publisher: Springer
Published: May 7 2022
Pages: 158
Weight: 0.39
Height: 0.37 Width: 5.00 Depth: 8.00
Language: German
Meistens geht es aufgebrachten Menschen um etwas ganz anderes als das vordergründig Vorgeworfene. Die Herausforderung ist, das möglichst schnell zu erkennen, um richtig zu reagieren. Gesundheitsberufe sind oft schwierigen Situationen (Menschen in Ausnahmesituationen) ausgesetzt und müssen sich einiges von Angehörigen, Patienten, Bewohnern aber auch Kollegen anhören. Um nicht sprachlos alles über sich ergehen zu lassen und wie es gelingt, hitzige Situationen abzukühlen, erläutert das Pocketbuch. Einfache, aber wirkungsvolle Strategien werden vorgestellt, diese Gesprächssituationen souverän zu meistern und mit aufgebrachten, verärgerten Menschen umzugehen. Es werden verbale, nonverbale und paraverbale Strategien vorgestellt und durch konkrete Fallbeispiele vertieft. Mit kurzen Übungen kann das eigene Reaktionsverhalten trainiert werden.
Sich abzugrenzen und Nein zu sagen, sind ebenfalls wichtige Fähigkeiten, um mit Freude seinen Beruf auszuüben. Besonders in Situationen, dieeinen emotional berühren, fällt das schwer und es werden oft die klassischen Stressreaktionen aktiv. Auch dafür gibt der Autor Hinweise, wie professionelle Distanz gelingt und der Ärger vom Arbeitstag nicht mit nach Hause auf das Sofa genommen wird.
Ob Patient, Angehöriger oder Teamkollege - die Tipps sind auf viele Gesprächssituationen übertragbar. Mit vielen Praxisbeispielen und Anregungen für den Arbeitsalltag. Für alle Angehörigen der Gesundheitsberufe - damit es einem auch in schwierigen Situationen weder die Sprache verschlägt, noch einem der Kragen platzt.
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