Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Customer Service in Libraries: Best Practices

Customer Service in Libraries: Best Practices

Harmon, Charles
Messina, Michael

Paperback

Series: Best Practices in Library Services

General Reference

ISBN10: 0810887487
ISBN13: 9780810887480
Publisher: Scarecrow Press
Published: Feb 13 2013
Pages: 118
Weight: 0.40
Height: 0.50 Width: 5.90 Depth: 8.90
Language: English

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

As past Public Library Association President Audra Caplan writes in her introduction to this book, There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality. If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

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