Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Conducting the Ref Interview, 2nd

Conducting the Ref Interview, 2nd

Ross, Catherine Sheldrick
Nilsen, Lorsto
Radford, Marie L.

Paperback

Series: How-To-Do-It Manual for Librarians

General Reference

ISBN10: 155570655X
ISBN13: 9781555706555
Publisher: Neal Schuman Publ
Published: Jan 1 2009
Pages: 290
Weight: 1.85
Height: 0.70 Width: 8.40 Depth: 10.90
Language: English
The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

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