Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Baird, Kristin
Baird

Paperback

Series: J-B AHA Press, Book 36

Medical Reference

ISBN10: 0787952516
ISBN13: 9780787952518
Publisher: John Wiley & Sons
Published: Jun 29 2000
Pages: 176
Weight: 0.49
Height: 0.44 Width: 5.98 Depth: 8.88
Language: English
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one.

Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.

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