Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Be The Best Medical Assistant: A Customer Service Approach

Be The Best Medical Assistant: A Customer Service Approach

Farley, T. L.

Paperback

Medical Reference

ISBN10: 1983486787
ISBN13: 9781983486784
Publisher: Createspace
Published: Jan 3 2018
Pages: 52
Weight: 0.13
Height: 0.11 Width: 5.00 Depth: 7.99
Language: English
To be the best requires more than technical knowledge of your field. Health care degrees often focus training on policies, procedures, and protocols. However, there is very little focus on customer service in this industry. Be The Best Medical Assistant looks at medical assisting from the customer service aspect. It's a key component to the field of medicine and yet there is very little information addressing this area specifically. Training is often reduced to an annual training video and practice policies. Excellent customer service, however, is an art. As most retailers and sales teams will tell, it's the most important part. However the health care industry seems to have left it at the back of the book, in training modules, and it's practically obsolete in clinical practice. T.L. Farley wants to bring customer service to the fore front of health care. In fact she didn't leave it at the back of the book, she crafted it into an entire book.

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