Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Are You Being Served?: New Tools for Measuring Service Delivery

Are You Being Served?: New Tools for Measuring Service Delivery

Amin, Samia
Das, Jishnu
Goldstein, Markus

Paperback

Medical Reference

ISBN10: 0821371851
ISBN13: 9780821371855
Publisher: World Bank Publications
Published: Dec 28 2007
Pages: 340
Weight: 1.33
Height: 0.89 Width: 6.08 Depth: 8.96
Language: English
This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.

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