Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Advances in the Human Side of Service Engineering: Proceedings of the Ahfe 2017 International Conference on the Human Side of Service Engineering, Jul

Advances in the Human Side of Service Engineering: Proceedings of the Ahfe 2017 International Conference on the Human Side of Service Engineering, Jul

Freund, Louis E.
Cellary, Wojciech

Paperback

Series: Advances in Intelligent Systems and Computing, Book 601

Business GeneralTechnology & EngineeringGeneral Computers

ISBN10: 3319604856
ISBN13: 9783319604855
Publisher: Springer Nature
Published: Jun 20 2017
Pages: 240
Weight: 0.80
Height: 0.54 Width: 6.14 Depth: 9.21
Language: English

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

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