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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Technical Knowledge for Service Advisors

Technical Knowledge for Service Advisors

Paperback

General Education

ISBN10: 1507797621
ISBN13: 9781507797624
Publisher: Createspace
Published: Jan 30 2015
Pages: 48
Weight: 0.30
Height: 0.10 Width: 8.50 Depth: 11.02
Language: English
Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

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General Education