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Factures humanos para tripulantes de cabina de pasajeros. GuÃa de FFHH y CRM para TCP: Azafatas, TCP, tripulantes de cabina, Auxiliar de a bordo. Todo
Paperback
Publisher: Independently Published
Published: Jan 6 2024
Pages: 192
Weight: 0.58
Height: 0.41 Width: 6.00 Depth: 9.00
Language: Spanish
El factor humano es uno de los pilares en el trabajo de la tripulación de cabina de pasajeros. Un ámbito laboral donde se desempeñan tareas con personas de diferentes culturas casi constantemente, esto hace que el trabajo de la tripulación de cabina de pasajeros sea un verdadero desafÃo en cuando al factor humano y a las relaciones interpersonales.
Considerando lo expuesto, es indispensable que la tripulación de cabina logre un correcto desempeño en su comunicación e interacción con el resto de las personas a bordo, y es aquà donde el factor humano, junto a todas sus ramas, cumplen un rol indispensable para hacer un vuelo lo más agradable posible, tanto para la tripulación como para los pasajeros.
En esta obra aprenderás todos los principales conceptos del factor humano en aviación, aplicados al ámbito de la tripulación de cabina en las operaciones comerciales diarias. Una obra indispensable para todo tripulante de cabina en formación, y para todas aquellas personas que ya disfruten de este magnifico trabajo pero que aún desean seguir perfeccionandose como profesionales aeronáuticos del más alto nivel.
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