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Serviceology for Services: 7th International Conference, Icserv 2020, Osaka, Japan, March 13-15, 2020, Proceedings
Paperback
Series: Communications in Computer and Information Science, Book 1189
ISBN13: 9789811531170
Publisher: Springer
Published: Feb 14 2020
Pages: 309
Weight: 1.00
Height: 0.68 Width: 6.14 Depth: 9.21
Language: English
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
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