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Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Paperback

Business GeneralGeneral ComputersProgramming

ISBN10: 3319612395
ISBN13: 9783319612393
Publisher: Springer
Published: Jul 4 2017
Pages: 237
Weight: 0.80
Height: 0.54 Width: 6.14 Depth: 9.21
Language: English
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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