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Desafios da implementação de TIC no PDS
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ISBN10: 663011695X
ISBN13: 9786630116953
Publisher: Edicoes Nosso Conhecimento
Published: Jun 24 2026
Pages: 120
Weight: 0.38
Height: 0.28 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786630116953
Publisher: Edicoes Nosso Conhecimento
Published: Jun 24 2026
Pages: 120
Weight: 0.38
Height: 0.28 Width: 6.00 Depth: 9.00
Language: Portuguese
Este livro examina como as reformas baseadas em TIC no Sistema de Distribuição Pública (PDS) da Índia são vivenciadas pelos beneficiários no distrito de East Khasi Hills, em Meghalaya. Apesar da digitalização, os cidadãos raramente utilizam dispositivos para acessar os serviços do PDS, o que revela uma lacuna de utilização. Os comerciantes dos pontos de distribuição (FPS) atuam como intermediários digitais, realizando tarefas relacionadas às TIC em nome dos beneficiários. Muitos usuários não reconhecem essas mudanças como parte de uma reforma digital, evidenciando uma falha de comunicação. Embora o registro biométrico tenha aumentado a transparência e reduzido irregularidades, a participação digital permanece baixa. Os beneficiários enfatizam a necessidade de melhor conectividade, mais pontos de acesso, capacitação e comunicação. O estudo demonstra que a digitalização administrativa não equivale à cidadania digital e defende a implementação de soluções de TIC centradas no cidadão.
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