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Grading Health Care: The Science and Art of Developing Consumer Scorecards
Hardcover
Health GeneralMedical Reference
ISBN13: 9780787940270
Publisher: John Wiley & Sons
Published: Jun 12 1998
Pages: 203
Weight: 0.90
Height: 0.79 Width: 6.13 Depth: 9.16
Language: English
In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.
This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
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