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Produktivität Von Dienstleistungen
Hardcover
ISBN13: 9783658040857
Publisher: Springer Gabler
Published: Aug 15 2014
Pages: 549
Weight: 2.46
Height: 1.25 Width: 6.69 Depth: 9.61
Language: German
Die Dienstleistungswirtschaft ist der zentrale Baustein unseres Wohlstandes und beschäftigt den Gro teil der Erwerbstätigen. Folglich gilt es, gerade hier Potenziale für Produktivitätsgewinne zu identifizieren und auszuschöpfen. Eine Übertragung der Instrumente zur Produktivitätsbewertung und -steigerung aus der Sachgüterproduktion hat sich allerdings als nicht zielführend erwiesen, da beispielsweise die Qualitätsaspekte einer Dienstleistung nicht berücksichtigt werden.
Was ist daher bei der produktivitätsorientierten Gestaltung von Dienstleistungen zu beachten? Wie können konkrete Lösungen aussehen? Was sind innovative Ansätze und Methoden? Der vorliegende Sammelband gibt Antworten, indem er den aktuellen Stand des Wissens in Wissenshaft und Praxis zusammenträgt und anwendungsorientiert präsentiert. Dazu werden konkrete Lösungen, innovative Ansätze und Methoden vorgestellt sowie Validierungen und Umsetzungen mit Praxispartnern durchgeführt.
Die Beiträge spiegeln die Ergebnisse aus acht praxisorientierten Forschungsprojekten, die überwiegend im Rahmen des Förderschwerpunkts Produktivität von Dienstleistungen innerhalb des Förderprogramms Innovationen mit Dienstleistungen des Bundesministeriums für Bildung und Forschung (BMBF) über den Projektträger im Deutschen Zentrum für Luft- und Raumfahrt (PT/DLR) gefördert wurden.
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