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The Customer Service Your Customers Expect: Stories About Customer Service
Paperback
Publisher Price: $10.99
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ISBN10: 1490798986
ISBN13: 9781490798981
Publisher: Trafford Pub
Published: Jan 9 2020
Pages: 60
Weight: 0.18
Height: 0.12 Width: 5.50 Depth: 8.50
Language: English
ISBN13: 9781490798981
Publisher: Trafford Pub
Published: Jan 9 2020
Pages: 60
Weight: 0.18
Height: 0.12 Width: 5.50 Depth: 8.50
Language: English
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
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